Privacy Policy

Who we are

Cheechaa is operated by:

Personal data we collect

When you place an order, create an account, contact us, or use our website, we may collect the following personal data:

• name;
• email address;
• billing address;
• shipping address;
• phone number, if provided;
• order details;
• payment status;
• account details, if you create an account;
• communication with customer service;
• technical data such as IP address, browser type, device type, and website usage data.

We do not store full payment card details. Payments are processed by our payment provider.

Why we use your data

We use your personal data to:

• process and deliver your order;
• handle payments and refunds;
• provide customer service;
• create and manage your account;
• send order confirmations and shipping updates;
• comply with legal and tax obligations;
• improve our website and services;
• prevent fraud and abuse.

Legal basis

We process your personal data based on one or more of the following legal grounds:

• performance of a contract;
• compliance with legal obligations;
• legitimate business interests;
• your consent, where required.

Payment processing

Payments are handled by Stripe. We only receive the information needed to confirm and process your order.

Account data

If you create an account, we store the information needed to manage your account and show your order history.

You can contact us if you want to update or delete your account data, unless we are legally required to keep certain information.

Cookies and analytics

Our website may use cookies and similar technologies to make the website work properly, improve performance, and understand how visitors use the site.

We use functional cookies for essential website features, such as account login and checkout.

We may also use analytics tools to understand website usage and improve our website.

Where required, we will ask for your consent before placing non-essential cookies.

Sharing data with third parties

We only share personal data when necessary, for example with:

• payment providers, such as Stripe;
• delivery partners, such as PostNL;
• fulfilment partners;
• hosting and IT service providers, such as Vercel and Supabase;
• email service providers;
• accounting or legal service providers;
• authorities when required by law.

We do not sell your personal data.

How long we keep your data

We do not keep your personal data longer than necessary.

Some data must be kept for legal, tax, or administrative reasons. Order and invoice data may be retained for the period required under applicable law.

Your rights

You have the right to:

• access your personal data;
• correct inaccurate data;
• request deletion of your data;
• restrict or object to processing;
• request data portability;
• withdraw consent where processing is based on consent.

To exercise your rights, contact us at contact@cheechaa.com.

Complaints

If you believe we handle your personal data incorrectly, please contact us first so we can try to resolve the issue.

You also have the right to file a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact

For questions about this Privacy Policy or your personal data, contact us at:

Email: contact@cheechaa.com